If you have a question or complaint, regarding a Gold Seal Member, please contact our Gold Seal Complaint Hotline at (888) 385-1005, to reach the ARA Gold Seal Program Administrator.

Only complaints submitted in writing will be forwarded to the Gold Seal Committee for review and action. If you would like to file a complaint against a Gold Seal Member, please take a moment to fill out the Gold Seal Customer Complaint Form.

You may fax the complaint form to ARA, attn: Gold Seal Program Administrator at (571) 208-0430, or mail to 9113 Church St., Manassas, VA 20110 USA.

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